PLEASE NOTE: OUR SHIPPING TEAM IS WORKING HARD TO FULFILL HIGHER ORDER VOLUMES — WE APPRECIATE YOUR PATIENCE & KINDNESS AS YOU AWAIT SHIPMENT AND RECEIVING YOUR ORDER.
OUR SHIPPING TEAM WILL NOT BE SHIPPING ORDERS OVER THE HOLIDAY WEEKENDS – ALL SHIPPING WILL TAKE PLACE MONDAY-THURSDAY. Thank you for your patience and understanding!
We are currently shipping in 3-4 business days. Please wait until after the 3rd business day (M-F) to email our team for an update. You will receive a shipment tracking email as soon as it ships. Thank you!
We strive to ship orders within 5-7 business days (M-F) of receiving your order and are 100% committed to ensuring your complete satisfaction with your order experience! Holiday and sale events may delay this process as we do our best to fulfill higher order volumes. Limited staff due to COVID-19 can also delay this process. We appreciate your patience!
Orders shipped on Fridays after 12PM MST will be picked up at our warehouse by USPS the following Monday. Your tracking information will update then.
Orders containing a preorder will ship as soon as the preorder is available.
Due to COVID-19 & limited transportation, USPS has been having delays with First Class & Priority Mail packages that are out of our control. We appreciate your patience while your order is in transit to you!
if1r is not responsible for incorrect addresses given at checkout. Please double-check your information before placing your order. We will do our best to change it before it ships, but we cannot guarantee changes.
if1r reserves the right to refund any items that end up being out of stock and ship the remaining part of the order.
Express shipping is not a guaranteed delivery at a certain date due to delays with USPS that are out of our control. We will ship ASAP & then it is up to USPS! Usually arrives 1-3 days after it has been shipped.
If an order is placed with express shipping during Holiday hours when we are closed, they will be shipped the first day we reopen. If orders are placed with express shipping on Friday after 9 am MST, they will be shipped Monday of the following week.
Please note we can not guarantee the arrival due to extreme back logs of USPS. Express shipping is currently not available for international orders.
International arrival times vary right now due to COVID-19 delays and border closures. We ship within 5-7 business days (M-F) and then it is up to USPS! DM Fashion does not collect duties, customs, and/or brokerage fees at the time of purchase.
Therefore, international orders ship with these potential fees unpaid. Customers will be responsible for all duties, customs and/or brokerage fees upon delivery. Y
ou can contact your local customs office to find out more regarding your country’s custom fees. Once a package reaches the international border, DM Fashion is no longer responsible for missing or lost packages. Please contact your local Canadian Customs to locate and deliver your package.
Lost Or Stolen Packages:
DM Fashion is not responsible for lost or stolen packages or damages to a package during transit once an order has been shipped.
Please contact your local post office if your package is missing or damaged and they will help you locate it or file a claim.
Received A Damaged Item:
If you received a damaged product upon arrival, if1r must be notified via email with photos within 2 business days of arrival.
After 2 business days, if1r can no longer be responsible. Once confirmed as a received damage, if1r will issue a return label and arrange a replacement.
Received An Incorrect Item:
We are not perfect, and rarely make mistakes in processing orders, but if you receive an incorrect item, if1r will take any means necessary to make sure you are taken care of quickly!
Please notify if1r via email with photos within 2 business days of arrival.
Once confirmed that you received the wrong item, if1r will issue a return label for the item and arrange the proper item to be shipped.
Price Adjustments for Sales:
if1r does not offer price adjustments. We will not be able to add a promotion to an order if it is not used at checkout. New promotions cannot be applied to past orders.
Cancel or Changed Orders:
if1r ships hundreds of orders per day and does not have the capability to stop and cancel or change an order once it placed.
This causes bottle necks in our shipping process and errors occur.
Once the order is placed, it can not be cancelled or changed. No exceptions. So please make sure your item(s), size & style is what you ordered.
Using Store Credit:
If you have an order that you would like to buy using store credit or a gift card please make sure you process the order correctly.
Note that we cannot apply a gift card to an order already processed via credit card. We also cannot refund that credit card after the order has been place to switch the payment method. No exceptions.
Email Inquiries & Questions:
Our staff is happy to serve you & answer your questions! Please allow 1-2 business days for a response.
We will do our best to take care of your concerns. Please feel free to reach out to our Customer Support Team at [email protected]
For any shipping related questions, please email [email protected]